Oregon Association of Orthopaedic Executives - 2019 Spring Conference


April 26th, 2019 8:00am – 5:00pm

BONES Spring Conference

The Grand Hotel at Bridgeport Village

The BONES spring conference is action packed this year.  Take a look at the line-up of educational opportunities for everyone in your office.

Vicki Sprague from AAOE will be presenting benchmarking 101

Benchmarking is a powerful tool for all practices; Vicki will walk us through the AAOE benchmarking that has been in full swing for 4 years.  Measuring your practice with other AAOE practices is priceless.  The process is easy to complete and the results are on-line.  You can drill down into reports on-line for presentations.  It costs nothing to participate and you have access to the data for free.

Vicki is a dynamic speaker and has been with AAOE for the past three years.  She has taken benchmarking into the future, so you can be prepared for the future.

This presentation is designed for all staff in your office to attend.

Cindy Fetty with HR Annie has two dynamic presentations on Communication at Work/Team Building and Customer Service

It’s never too late or are we too old to learn some new tricks.  With all the different generations we work with crafting the way we speak with people can be tricky. 

Cindy will walk us through Communication at work: Professional Development for everyone on the Team.  This presentation is designed for everyone in your office. 

Topics included with this presentation:

  • Importance of communication
  • Principles of communication
  • Barriers to communication
  • Communication styles
  • Problem solving styles

Takeaways from this session:

  • Tuckman’s forming storming norming and performing model
  • Hersey and Blanchard’s situation Leadership model
  • Free communication assessment with recommendations for developing the skills you need from skillsyouneed.com
  • Your communication style preference
  • Your problem solving style preference
  • The team’s communication  preferences

This session should not be missed and staff from your office should attend.  They will learn valuable skills to take back to the office to teach.  You will turn your office into a TEAM!

Customer Service – Good Practice Business

We deal with sick people sometimes they do not have the best behavior.  Cindy will help us understand the dynamic between “patient”/”customer”  and work through those difficult moments.

Topics included with this presentation:

  • How to shift the office mindset from “patient” to “customer”
  • Who are your customers; the customer receiving treatment, their families, other treating professionals, vendors?
  • What customer service means from first to last contact and beyond with ideas of what policies and procedures can be implemented in your practice to support good Customer Service
  • How to ensure your customer service is HIPAA compliant and other healthcare regulations

Takeaways from this session:

  • How to recognize a Winning Moment
  • The 10 foot recognition Rule
  • Techniques for greeting to follow-up
  • Active listening techniques
  • Effective use of non-verbal customer service; body language and tonality
  • An Employee created Customer Code of Conduct

This session is designed for everyone in your office.  Front office staff, schedulers, billers everyone who has contact with patients.

Space is limited for this conference, only 60 can attend.  We will be posting registration soon so don’t delay in signing up you and your staff for a day that will deliver powerful information.  Another email will be sent out soon with pricing and registration information.

We look forward to seeing you April 26th at the Grand Hotel at Bridgeport Village

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